FAQ

This is our core promise and the reason we engineered the Soft Boxer. We use premium **Modal blends** chosen for their superior **drape and weight**. This ensures the fabric smooths over your body and stays anchored in place while you move, eliminating the frustrating riding-up and bunching common with traditional underwear.

We use high-grade **Modal blends** as the foundation for all our Softwear. Modal provides **exceptional softness**, **breathability**, and **long-lasting shape retention**. Standard cotton tends to lose its shape and feel rougher over time, leading to the exact rolling and digging problems we aim to solve. Modal is key to achieving that "second skin" feel.

Absolutely—that's what they're designed for! Our **Anti-Chafe Boxer** is your best friend on humid days. The lightweight, breathable Modal acts as a smooth, invisible barrier against thigh rub, allowing you to wear skirts and dresses in total confidence, even during a long day out.

Since NAELA Softwear is designed for a close, "unclenched" fit, we generally recommend choosing the **smaller size** if you are between two measurements. This ensures the Boxer is anchored properly to prevent movement. However, always consult our comprehensive Size Guide for the most accurate decision.

We are a locally based Australian brand! All orders are packed and shipped from our facility in **[Your Australian City]**.

• **Shipping:** We offer **Free Shipping** Australia-wide on orders over **$X AUD**. Standard rates apply for orders below that amount.
• **Delivery:** Major metro areas (Sydney, Melbourne, Brisbane) typically receive orders within 3-5 business days. Please refer to checkout for the precise estimate based on your postcode.

For hygiene reasons, we **cannot accept returns** on worn or laundered intimate items. However, if your Softwear is in its original, unworn condition with all tags attached, we accept exchanges or refunds within 30 days of purchase. Please read our full Returns & Exchanges Policy for details.

The **Unretouched Promise** is the cornerstone of NAELA’s commitment to authenticity. We refuse the industry standard of excessive photoshopping. We celebrate your skin texture, natural folds, and stretch marks. We want what you see on our site to be the honest reflection of what the product will look like on your body—designed to support **your reality**, not an unrealistic ideal.